We aim to deliver your order within 10 working days from Order, and will call you prior to delivery to arrange specific time.

Where you have specific delivery requirements please do not hesitate to contact us directly on 0800 043 5231.

There is a flat rate fee of £10 charged per delivery in Northern Ireland.

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 What if I'm not at home when you deliver or I would like to reschedule the delivery time?

If you are not available for your pre-arranged delivery appointment we will arrange an alternative delivery appointment for you at no extra cost.

If you are not at home when we arrive to deliver your product(s), our delivery professionals will contact you and make arrangements to reschedule your delivery.

If you would like to reschedule your delivery time, please contact our Customer Services department at 0800 043 5231 between 9am and 5.30pm Monday to Friday or contact us using our contact form.

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How do I track my order?

To track your delivery or check the status of your order, please contact our Customer Service department using our contact form or call us on 0800 043 5231 between 9am and 5.30pm Monday to Friday and one of our Bedding Consultants will provide you with a full update.

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What if my order arrives damaged?

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.

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What happens if the product I ordered is not what I expected?

If, for whatever reason, you are unhappy with your purchase, please contact us within 14 days of receipt of the bed or mattress. We will arrange for the collection of the bed or mattress. The cost of returning an item is £50 per individual item. We will then refund you the difference or we can offer you store credit to the value of the item minus returning charge.

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Do you deliver products outside Northern Ireland?

Yes, our delivery service covers the whole island of Ireland and Mainland UK.

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Can I order from Beds-NI and collect from a shop?

Yes of course, we have collection points available throughout Ireland and UK, please call us where you wish to collect and we will be pleased to arrange. - Call 0800 043 5231

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